HUMAN RESOURCES MANAGEMENT - HOSPITALITY

"Your People are your greatest Assets not Bricks and Mortar”

Human resource management (HRM or HR) is the strategic approach to the effective management of workers in an organization, so that they help the business gain a competitive advantage. Commonly known as the HR department, it is designed to maximize employee performance service of an employer's strategic objectives.

• Human resources' overall purpose is to ensure that the organization is able to achieve success through people. HR professionals manage the human capital of an organization.

 

• HR is primarily concerned with the management of people within organizations, focusing on policies and systems. HR departments are responsible for overseeing employee benefits design, employee recruitment, training and development, performance appraisal and rewarding (managing pay and benefit systems). HR also concerns itself with organizational change and industrial relations, that is, the balancing of organizational practices with requirements arising from collective bargaining and from governmental laws.

 

• HR Management has four basic functions: staffing, training and development, motivation and maintenance.

 
TRAINING
 
Today the highly competitive market, in which business operates, requires a skilful workforce in order to remain a successful player in the competitive game of the industry. One of the main obstacles which occur in the workplace is the lack of training and development. Training is an essential process which should be cautiously designed and implemented within all firms.
 
Training is a part of the human resource development. The role of human resource department is to improve the organization’s effectiveness by providing employees with knowledge, skills and attitudes that will improve their current or future job performance.
 
On-the-job training methods
The purpose of on-the-job training approach is to provide employees with task-specific knowledge and skills in the work area. The knowledge and skills presented during on-the-job training are directly related to job requirements.
Sterling Hospitality Training Manuals for Hotels have been specifically designed for this purpose and have been extensively introduced to a multitude of diverse Hospitality establishments World-wide.
(see Operating Criteria for details)
 
 
ADMINISTRATION
 
Sterling Hospitality provides a comprehensive set of manuals and documents necessary for the effective set-up and control of the Human Resources function. These can be customized for any Hotel, Resort, Lodge or Guest House and location.
 
 
·                                                                                    
·         HR Policies & Procedures Manual
Guiding Principles, Selection, Induction and Training, Conditions of Employment, Benefits, Workplace Practices.
 
·         Employee Induction Manual
Conditions of employment, Human Resources policies and procedures, Disciplinary Code and Procedures, Grievance Procedure, Induction Check List.
 
·         Employee Handbook
Employment Policies, Compensation, Position classification, Benefits, Leave of Absence Termination of Employment, Employee Principles, Injuries and Illness at Work, Problem Resolution,   Open Door Policy & Employee Grievance Policy, Employee Performance Improvement Process, Disciplinary Action, Hotel Disciplinary Code.
 
·         Employee Job Descriptions
Covering over 70 job positions in a typical Hotel.
 
·         Employee Performance Appraisals
Appraisal Template, Performance Review, Performance Improvement Plan, Performance Probation Review.  
 
·         Disciplinary Procedures
 
·         Interview Guidelines & Questionnaires
 
·         Human Resources Control 
 Administration  - Forms/Templates.
 
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